A few weeks ago i brought my son in for his yearly check up. I get my 2 young kids ready, take them all the way downstairs, just to get in there and be told that in fact my appointment had been cancelled because that dr had been out the past 3 days on a personal matter. I am in no way mad at the dr, but the front desk is another thing. Is there any reason why they didnt call me? I walk in to check in and the lady said o did u not get a phone call, and i said the only call i got was CONFIRMING my appointment, and shes like o im so sorry someone was supposed to call you, so im standing there with my two kids feeling like an idiot. Most offices would try and fit you in since it was THEIR mistake not mine, but apparently the person who was supposed to call and cancel my appointment also forgot to cancel at least 3 others so im assuming the dr was booked bc of that. So they had me come in the next day same time.
The waiting is redic. Please dont take me and children in the room if im gonna be waiting 30 mins for a dr to come in, i would rather let them play in the waiting area, do you know how hard it is to entertain a 13 month in those rooms??
And lastly...i was in the office at 9AM for an appointment at one time and i heard the front desk lady say to another, we are really busy today so leave the phone off the hook till prolly 12, the desk manager knows and OKd this...that would explain why when i call sometimes at 9 bc my children are sick that i can get through until almost 12.
I had moved my kids here bc they were at a family dr who wasnt really giving me many options when my children were sick, but at least he came in the room within 5 mins and his front desk was nothing but nice to me and my family, and they would never take the phone off the hook no matter how busy they were. I will continue to take my kids to holland, bc i do like the drs and they have really helped out when my babies are sick, but i believe they should hire an all new front desk area......