Due to confusion on MY part, I booked a King Club Suite for my wife and children as they were driving across the country. I was unaware that only the Executive Suites have a separate room, which was needed for the children. When I called the front desk to clarify my misunderstanding, the person that answered the phone, Anna, was extremely helpful, and in-fact had already seen my wife & kids in the lobby and had already changed their room for me. She was very professional, helpful, and turned a long day on the road for my wife into a pleasurable experience. There are many different ways that this could have been handled, but Anna's help really brightened the day! Please pass along our thanks to her for her quick thinking, consideration, professionalism, and compassion. Due to her interventions, we will absolutely stay with you again in the future, and have already started touting the benefits of your facility to our family and friends.