Bill and his staff -- Jim and Cora -- have always been very helpful. We have been taking our vehicles there for 20 years. The staff and mechanics seemed to know their stuff, and prices are reasonable. You can even print coupons off of the computer. They can do factory-warranted repairs and are very convenient to our home. They are willing to work with you to get you back to your home or to work (within reason) once you have dropped your car off. And as long-standing customers you can just go pick up your car even if the shop is closed -- they "know where you live"! They never promote doing more work than necessary, but let you know what you should expect to need worked on in the next 6 months. I feel comfortable in a car serviced by Bill and his staff.