Dear Dr. William Hines,
I am writing to express my sincerest gratitude for the professional courtesy you and your gracious staff extended to Julie L. and her daughter Sydney. Being a father of 5 daughters myself, there is not a more helpless feeling for a parent than to be thousands of miles away from your sick or injured child. When I received the call from Julie that Sydney had, what they both thought at the times was just a severe eye infection, I could hear the concern in her voice as she described the diagnosis given to them by the attending emergency clinic ophthalmologist. Julie's motherly intuition told her that Sydney needed a second opinion.
However, not being familiar with Boulder, Colorado or with the medical services and doctor choices in the area, Julie was concerned that even if a suitable doctor were to be located with such short notice would she even be able to get Sydney scheduled for an appointment in time to save her eyesight.
Although, the two of us have never been formally introduced, we are both members of an extended National Football league family. I contacted the training staff for the Denver Broncos and was promptly given your office contact information and advised to ask to speak to Joanne. I spoke with Joanne on Julie's behalf and the outcome from my initial contact with your office has been nothing short of exceptional - potentially lifesaving!
I wish to thank you and your entire staff for the professional courtesy extended to me based solely on a recommendation from a NFL club member.
Julie contacted me to provide an update on Sydney's condition. She sounded emotionally drained, but extremely grateful for your compassion, medical expertise, and for your personal attention to Sydney's well being and follow-up medical care. Both Julie and Sydney believe that without your intervention into her medical care the infection would have spread and caused catastrophic damage to Sydney's eye.
Although time is still needed to determine the lasting effects of the infection. Julie is certain that under your watchful eye, that Sydney will get the best possible outcome.
I am planning on traveling to Denver soon and I would like the opportunity to meet you personally and shake your hand at midfield.
Ryan R., Houston Texans, Houston NFL Holdings