This hotel was obviously built for maximum # of rooms and does not have the infrastructure to handle the numbers of guests packed in. I had no hot water several mornings. The iron stained purple stuff on my pants and I spent hours getting the run-around and leaving messages for staff members who never called me back. (This still is not resolved.) It took me days to get a room service menu. The pool is about 1/4 the size needed for the number of guests, and service at the pool took so long that we had to cancel our lunch order and go hungry. I would not stay here again.
Pros: very good food, beautiful lobby, clean rooms
Cons: no hot water, cannot handle volume