Few things rile me more than when a car dealer says one thing, even puts a promise in writing, and then does something else. So please understand why I take what Hiller Ford did very seriously. That is why I want to tell anyone and everyone to beware of Hiller Ford sales managers. They used a congenial sales person to led me on with written representations that seemed firm and certain. When a better offer came along, everything they represented to me IN WRITING vanished into the air; They say they had the right to cancel the deal because of some kind of technicality that, despite giving me the impression that my deposit was actually taken and run, they never ran the card. Therefore, they say they didn't have to honor the deal. If this kind of logic seems honorable and makes sense to them, I don't know what planet they come from.
They took my deposit from me on a car I really wanted to buy, then canceled my deal, to sell the car to someone else, I assume for more money.
I?m a senior citizen. I also live quite a distance from Hiller Ford. Someone who assisted me found this really low mileage car that I could afford at Hiller Ford, and did everything it would take to hold the car pending an inspection at a local shop. They faxed us a bill of sale that showed that they took did in fact place a $500 deposit on my VISA card, and even wrote the word ""VISA"" on the bill of sale, beside the $500 deposit. I thought the car was off the market. So we spent a lot of time finding a local auto shop we could trust, then set up an inspection that was scheduled for the very next morning. They agreed to take the car there the afternoon before that appointment.
However, even as the car was at the shop to be inspected, someone came along who made an offer they found more favorable, and without prepurchase inspection.
Hiller Ford managers broke all good faith with me and sold the car to that person.
We even talked to the General Manager about it and he also said that ?Because we didn?t run the VISA card? for the $500 deposit, they had no obligation to sell the car to me. The General Manager didn't think that faxing me bill of sale with the deposit showing, and shown as reducing the amount due from me by $500.
There is no logic or moral sensabilities expressed by the General Manager or the other managers who were involved in this transaction. Therefore I suggest that another dealers you find cannot be worse than Hiller Ford, who abused my trust, wasted my time and the money I gave to the man to assist me through the process. The representations made would make anyone believe the car deal was locked in and certain. Yet despite everything that they put in writing, their written word was absolutely worthless. IT DOESN'T MATTER IF YOU WORK WITH A NICE AND TRUSTWORTHY SALES PERSON; IF THE MANAGERS IN THEIR OFFICES WOULD DO SOMETHING LIKE THIS TO ME, IS THIS THE KIND OF DEALERSHIP YOU EVEN WANT TO TRY BUYING A CAR FROM?