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Hilife Furniture - 13 Reviews - 3821 Menaul Blvd NE, Albuquerque, NM - Furniture Reviews - Phone (505) 830-0380

Hilife Furniture

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3821 Menaul Blvd NE
Albuquerque, NM 87110
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(505) 830-0380
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Furniture

Related categories:

Home & Garden

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Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM
Hilife Furniture - Albuquerque, NM

Reviews

( 6 )
( 1 )
( 0 )
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( 6 )

Best

We had gone there in search for a living room, and from the minute we walked in we fell in love with this place, the store looks very very nice, it was easy to navigate thru the a...

Worst

I was so excited to order new furniture and thought I had found the place to do it.

Editorial review from Citysearch 1/29/2014

Horrible horrible horrible!! Funiture WILL not be in when they say!!!!!!! It's been over a month and still NO funiture!!! They keep telling me excuses!!!! I paid in full and have no funiture. more

Editorial review from Citysearch 12/9/2013

DO NOT PURCHASE ANYTHING AT THIS STORE!!! the quality of the merchandise is horrible. Thier customer service is horrible and currently we have a suit against them thru BBB. Paid $3420 for a ""leather"" couch and have not had it for 3 yrs yet and it has fallen apart, the ""leather"" has rubbed off, one leg just spins, and the cushions are all flat and very uncomfortable. Flexstell made the sofa and has only offered additional stuffing...neither Flexstell nor HiLife cares if you are a repeat customer or not because once you purchase from them you will not go back. \r \r \r more

Editorial review from Citysearch 5/30/2013

Horrible delivery times and customer service from the weekday Manager Chrystal. I've had to speak with her several times and she always manages to surprise me with gems like ""Well it's either the left or right side of the bed"". Thanks Chrystal, that really narrowed it down for me.\r \r We ordered over $3500 in furniture from there, and all but 2 pieces were delivered damaged. \r \r Our TV stand was on order for 12 weeks before it was delivered, with some very obvious damages of course. The damages were from them assembling it and not the manufacturer. It has not been 6 more weeks since they delivered the damaged TV stand and when I contacted them this week it turns out they have it in and want to deliver it. When were they going to call me to tell me they had it in? I shouldn't have to check every week to see if they have it yet. In the mean time the TV stand has been stored at my house, they said they would pick it up so it wouldn't be in my living room for 6 weeks but of course they never did.\r \r All their furniture is also pretty shoddy for the price, all of it is made out of particle board and seemed to be of lower quality than the stuff we looked at in the show room. \r \r Overall after 5+ months we still don't have all our furniture, non-existent customer service has been frustrating, and I've had to file a BBB complaint against them to get any sort of progress. I would never buy from them again. more

Editorial review from Citysearch 5/3/2013

DO NOT EVER PURCHASE FROM HILIFE!!!! \r I have had the absolute worst experience with them. I went in looking for mulitple pieces, particularly a couch. Found an amazing couch that I fell in love with, got the sales man to give us 20% off thought I was getting a great deal. I ordered furniture from ashley furniture the very same day. Ashley quoted me an exact time. Hilife, on the other hand tells me 4-6 weeks. at 4 weeks my furniture from ashley is delivered. at 5 weeks I call hilife and they tell me another week, it's still in production. I call in a week, they tell me another two weeks one for production, and another week to ship out. FINE. I wait two more weeks and then call on the friday it should have been in. They tell me its on the truck ready to ship out monday. I ask why not today? they respond that they dont ship out on fridays I call monday and they say it has shipped out and it should be in on wednesday or friday. Friday comes around I call in, yet again, and the GM tells me it just shipped out today. I am irate at this point. I let him have it and tell him this is unacceptable. I wait the whole conversation for him to offer some sort of compensation and no. I get nothing. So I demand to have the delivery charge dropped and lower the price. NO word back on that yet. They are unbelivable and horrible with lying! They tell you one time just to shut you up for the time being and they will keep putting you off! Do not order there. Yes, it's american made products, yes they have nice furniture....but two months later and no couch I don't think it's all worth it! I spent a lot of money on this couch and for them to not care and call me to let me know the status of the couch is shitty. Please give your business to another place. I recommend Ashley furniture. After receiving my furniture from them I got a thank you card with a 50 dollar gift certificate to spend there again. I will never order from hilife again. Save yourself the stress and dissapointment. This couch better last the rest of my life!!!! more

The worst customer service ever!!!!!! 2/27/2012

I was so excited to order new furniture and thought I had found the place to do it. more

Wow, I was mezmorized 9/25/2011

We had gone there in search for a living room, and from the minute we walked in we fell in love with this place, the store looks very very nice, it was easy to navigate thru the aisles, the sales people didn't follow us all around the store and they had a great variety of furniture, from contemporary to very victorian to every thing in between. The place was layed out very good, i loved having all the selection to choose from and nobody breathing down my throat. After about an hour we had choose the set we wanted, we bought it and they delivered it in the same day, it really was that simple. i never thought buying furniture could be this easy and fast. After the fast, friendly and great service and Hilife, I want everyone to experience it, definitly two thumbs up guys! And for you all none believers, go try it, you don't know what your missing until you see all the stuff at Hilife more

Never again 9/22/2011

My boyfriend and I went to looking for a living room set after about an hour, we finally agreed on the one set with the sofa and love seat that both recline. Just before leaving, the store we asked the sales person if the set was in the warehouse, he told us that it would be ready for pick up the next day and we could then go pick it up. The following day much to our surpirse they were giving us the floor model after it had already been layed on, sat on, and played with as far as the reclining mechanism. Might as well have have sold us something that was used ..... Instead we asked for the money back and went else where. more

Heaven! I recommend this Place 6/22/2011

1. They had great prices more

On My top 10 WORST shopping experience! 4/22/2011

Rule #1- ALWAYS read the tiny, eeny, weeny, small print on your sales agreement!!!! more

Never Again!! Nothing But Excuses. 4/11/2011

You can be like me and spend thousands of dollars on furniture they PROMISE will be delivered on time and then find out its all a lie. more

GREAT SERVICE 1/4/2011

This store knows the definition of CUSTOMER SERVICE. Everyone in the store is friendly and helpful. The sales people offer help without following you around. The girls who work in the reception area were very helpful in setting up delivery. The manager was also there to answer any concerns we had but we didnt have any because our experience was GREAT!!!! If your looking for a great experience stop in and shop at Hilife. more

Great delivery and Great furniture! 11/9/2009

My husband and I just became home owners in Albuquerque, but had to get brand new furniture, we shopped around and let me tell you that I found the best variety of furniture at Hilife and not just one choice. The sales associate was friendly, took the time to show us around, we were so satisfied to get our new bedroom and living room furniture at one place and at a great price. They took care of the delivery & setup in just one trip. I just wanted to thank the staff at Hilife and the delivery guys for being so careful with our furniture, more

Very Good 11/7/2009

They got me my furniture faster than anybody, and it was good quality and they had resonable prices. Pros: Fast, Good Quality more

Cancelled order not credited 3/4/2009

more than a week after cancelling my order they still have not credited my Wells Fargo account and furthermore are refusing to ever credit the $150 for the fabric protection plan on the sofa I'm not buying because I can't find the brochure they gave me. I will never shop there again. more

DO NOT SHOP HERE, AWEFUL CUSTOMER SERVICE 11/5/2008

I AM WRITING THIS REVIEW SO OTHERS KNOW, NOT TO SHOP AT HILIFE FURNITURE. THEY ARE KNOWN FOR GIVING CUSTOMERS THE RUN AROUND. THEY DO NOT DELIVER FURNITURE ON TIME, A SUPERVISOR IS NEVER AVAILABLE, AND THE GIRLS WHO WORK THE DESK ARE RUDE. DO YOURSELF A FAVOR AND DONT EVEN STOP BY!!!! Cons: SERVICE more

Good Stuff 9/30/2008

They *do not* have everything in stock, it does have to be shipped in, our order took two weeks. Two of the pieces were damaged and needed to be returned (as told to us by the delivery driver, the store never informed us), which took an additional two weeks. Salesperson was very helpful and honest, delivery people were great. Price was decent and we LOVE our new room. We noticed they had a lot of items that you don't see in every other store you walk into. more

Service and Quality. 1/29/2006

They were excellent! Very fast and friendly service. They have everything in stock too so there is no need to wait endless weeks. Huge store with wide variety. They have many catalogs too, so your bound to find somthing you like. They are willing to bring down the price if you cant afford the product. They fix and take care of problems adequately! Quality furniture! I was very satisfied. more
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Additional information

  • Payments:

    Master Card, Visa
  • Neighborhoods:

    Northeast, Bel-Air
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