During a recent holiday visit to the area to visit family, my sister (resident) insisted that we go to High Tide Harrys for dinner. The evening turned out to be disastrous! After being seated at 5:30 and ordering shortly after, I approached the hostess stand at 7:15 to ask to speak to a manager about why we had not received our food. We were told the mgr was finishing up something in the office and would be out. We waited 15 more mintues for her to show up. She tried every excuse....""you ordered appetizers"", ""someone at your table had a salad"". Never once did she apologize and take immediate action. Once we got our food (2 hours), I had to go find her to ask if we could get tea refills. No one had ever offered to refill our empty glasses. After we had finished our meal, a young employee came to our table with a very cocky attitude and stated that he would ""hold the door open for us to leave""! \r
I am a wordly traveler, including South America, Europe and Asia. In all of my travels, I can honestly say that I have never, ever experienced such TERRIBLE customer service - even with the language and culture barriers in various countries. \r
We had my elderly father with us and my brother in law who is battling cancer and was not feeling very well. We thought it would be a nice night out for him. At some point, he had to go out and sit in the car, he could not sit in the charge longer than 2 hours!\r
There was never an apology offered throughout the evening or any attempt to rectify the situation. I will never step foot into this restaurant again....there are too many other GREAT establishments in Orland than this one whereas they clearly did not care about the customer!