Long story short we lost over $6000.00 in diamonds on a custom ring due to shotty workmanship. TWO STONES FELL OUT IN LESS THAN SIX MONTHS FROM THE DATE OF PURCHASE. Their suggestion was to come in once a month to have the ring checked. Once a month! Who does this? After the first stone came out my wife took her ring back a month and a half later for its "check up." The ring recieved a green light by the owner, Dennis Hess, only to lose the main stone a month and a half later. My wife wore her other rings for 15 to 20 years and never had a stone fall out, yet when I had a custom ring made for our 20 year anniversary using some of her favorite stones this is the nightmare she endured. Their response to this was deplorable and quite cavalier. I have to agree with the critique below, it is as if they are not concerned with whether anyone buys their merchandise either. Dennis Hess suggestion to me? "I can sell you another stone for my cost plus 5%." When I shop diamonds I can get that pricing all day long, I certainly do not need to go to Hess Jewelers to purchase diamonds if I'm looking for a deal. Keep that in mind too.