Hertz

We were coming off a cruise. The van was right there to pick us up. Great service from Joe. Our car had a wet seat in the back which we did not notice at first. We took the car back and were upgraded for free due to inconvenience. The only draw back was a steep drop off charge for a 20 mile difference. We took the car in San Pedro and dropped it off at LAX which is only 20 miles away. That drop off charge should be voided for such a small distance. more

I was returning from a Holland America Panama Canal cruise docking in LA with a need for surface transport back down to San Diego. The Cloud 9 shuttle folks charge $230 for a pick up at the pier and a drop off at my home. Not too bad if you consider a return flight alternative. But my wife, a very smart lady, suggested I call Enterprise Rent-A-Car. I reserved a car at their office location across the street from the ships' pier, standard size car for $50 plus $25 more for their one-way drop off fee. (Incidentally, Enterprise Rent-A-Car hires only college grads to work their desks --- but read on!) So we arrive on May 9th and call Enterprise. The guys says wait on the curb, shuttle on the way. It arrives, stops 75 feet to our left and fills with other fellow passengers who had no reservation. Driver said "Sorry." I said "RESERVATION!!" Driver, college grad, says "Oh, I'm so sorry. But just wait, another shuttle is right behind me." I wait 20 minutes, no shuttle. Finally a more