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Herpeton Exotic Pets - 3 Reviews - 8820 Burnet Rd, Austin, TX - Retail Shopping Reviews - Phone (512) 419-0077

Herpeton Exotic Pets

8820 Burnet Rd
Austin, TX 78757
(512) 419-0077
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I have owned several different types of exotics over the years and have traveled to many pet stores all over the US. Herpeton has had its ups and downs over the years, mite issues...


All reviews seem positive

Deserves some credit 6/4/2009

I have owned several different types of exotics over the years and have traveled to many pet stores all over the US. Herpeton has had its ups and downs over the years, mite issues, employee issues, and smell issues, but what pet store hasn't?? This store has always been the most helpful, and usually the cleanest. Zoo Keeper is also in town but most of the employees there ignore you the whole time or practice very shady business techniques. I personally have seen their DAILY list where they must feed, water, clean, and care for ALL animals every day. If you make your trip in the morning you are likely to see some dirty cages and stronger smell from overnight, but return later in the day when the list is done and your sure to notice the huge difference. Mites are an issue at a lot of stores that sell reptiles...mites are makes thousands. Mites take several treatments to kill them properly, ask any manager about them and they are very aware of the issue and are constantly treating new incoming and current animals. If you go into the store now you will notice a lot of new faces. The store has a high turnover rate and constantly tries to bring in the best employees to provide customers with the best possible customer service. Like some others have mentioned there WERE some employees that mistreated animals and did treat them like they were just dollar signs to them...everyone there now does not see it that way. They now only hire people well qualified or with an extreme passion in what they are doing. They strive to be family friendly and I have witnessed that on several occasions. Check out the new north store location, its AWESOME!! It is 2 blocks north of 183 on Burnet Road...its no longer next to Trudys were you can never find parking. The address from Google is 9327 Burnet RD, go check out the cool spray painted mural! I know every one has their own opinions but just hate reading the reviews from "hobbists" talking down about this store all the time. Go check it out again if you are one of them... more

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great pet store 12/31/2005

Herpeton is truly a gem when looking for pet supplies and even live animals. Their animals are always healthy and very well cared for. They offer the largest selection of supplies and food for exotics with the most knowledgeable staff in town. Herpeton is truly the best pet store in Austin. more

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Don't go to big pet stores! 8/4/2005

Major pet store chains often get and sell sick animals that have been treated very poorly. It's a bad idea to fund/support them in any way. Herpeton is where I got my baby corn snake. They have a large selection of all kinds of exotic animals like snakes, reptiles, weird bugs and insects and many different furry critters. They are very informative and know a lot more about exotic animals than any large petstore would. more
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