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Heritage Body & Frame - 28 Reviews - 12952 Pond Spring Road, Austin, TX - Auto Body Repair Reviews - Phone (512) 331-1399

Heritage Body & Frame

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12952 Pond Spring Road
Austin, TX 78729
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(512) 331-1399
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Main categories:

Towing , Auto Body Repair

Related categories:

Automotive , Auto Repair & Service

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Heritage Body & Frame - Austin, TX
Heritage Body & Frame - Austin, TX
Heritage Body & Frame - Austin, TX
Heritage Body & Frame - Austin, TX
Heritage Body & Frame - Austin, TX
Heritage Body & Frame - Austin, TX

Reviews

( 19 )
( 2 )
( 0 )
( 0 )
( 7 )

Best

Very impressive service provided by this great company because they are excellent in the field of automobile collision and paint.I am satisfied with them.

Worst

The WORST EVER in regards to their work and their customer service... First off we have Geico insurance and this place is Geico perferred which is why we felt pressured into using...

Editorial review from Citysearch 6/22/2012

Very impressive service provided by this great company because they are excellent in the field of automobile collision and paint.I am satisfied with them. more

Editorial review from Citysearch 6/22/2012

This is one and only automobile collusion repair company on which I trust because they had highly professional and experienced staff and provide wonderful service at affordable price.I highly recommend them. more

Editorial review from Citysearch 6/22/2012

Heritage Body & Frame is one of the best collision repair companies, I just used their service and will use them again in the future. Thank you more

Editorial review from Citysearch 6/22/2012

My car was looking very ugly as its paint was in very bad condition. Some one also marked stretches on the doors. I got the best solution from Heritage Body & Frame as they are very specialized in pain work. My car has a fresh look now and i am very happy with their excellent performance. more

Editorial review from Citysearch 6/22/2012

This is the best repairing company i have ever deal with. I got an accident on high way and it damaged my car so badly. I took my car here and they have done a great job. They are affordable and highly efficient. I am impressed with their work. more

Editorial review from Citysearch 6/21/2012

A few days before, my car got an accident and body of the car is totally damaged, but thanks to God I am safe. My car is insured and I just contact my insurance company, they refer me to Heritage Body & Frame. They did a great job and they repair it in no time. I highly recommend them and will use them again in the future. more

The WORST EVER in regards to their work 6/4/2012

The WORST EVER in regards to their work and their customer service... First off we have Geico insurance and this place is Geico perferred which is why we felt pressured into using them for out auto repairs. Sencond of all the only parts that they really had to fix was the right drivers fender, fender liner and the right front rim. They told us it would be 4 days. We dropped the vehicle off on Tuesday and were informed on Thursday that the vehicle could possible be picked up that same day at the end of business however they were just waiting for ""quality control"" to over look the vehicle before it could go. Needless to say between that and the fender liner, we had to wait until Friday. On Friday they called and said that the truck was ready and had one of their employees come out and pick up my husband from home (super convienient and nice which helps to explain the one star). Friday was bright an sunny and my husband went in signed the form, paid his 250.00 deductable and glanced at the car and went home. Once at home he noticed that the fender was painted however it dripped and dried that way along with another area on the fender that was pained over dirt or water and it bubbled up. They also put on the same old fender liner because they said that they attempted to replace it 3 times but they all were the wrong fender liner and the original one ""wasn't that bad"". Then to top it all off, the whole black 2012 Nissan Frontier that is 2.5 months old was covered in white overspray from front to back.... more

Absolutely Terrible. 10/24/2011

There should be a 0 star rating. more

heritage body and frame leander tx 7/19/2011

Be sure to get all information up front....no more than two weeks, can quickly turn into 4 weeks or more more

Good service 1/24/2011

I had my car repaired at Heritage last week. It was a decent hit all the way down the side. I met my Ins. company there and Heritage had Enterprise in their building so I didn't have to go any where else. They were even able to email me status instead of calling me. Friday I got my car back and It looks great! Turn Key service with a smile still does exist. more

Above Average 11/3/2010

Someone broke into my car - broke out a window and tore up the dash. I took it into Heritage and they immediately taped up the window since it looked like it was going to rain. They told me it would take a few days to get the parts in and that was close to accurate. I took it in Tuesday and I got it back Friday. It was a easy experience more

Saab 9-3 11/2/2010

Someone backed into my Saab in a parking lot at work, my insurace told me about a one stop program where I get my rental, car appraised and fixed all in one spot. It really was very easy and my car looks really good. Ron more

good job, quick turnaround 10/29/2010

Amy was the person that helped me and she was terrific. I did not deal with anyone else so I can't say about that. more

Chevy truck 10/29/2010

Good job, helpful staff more

Honda Accord 10/29/2010

I had my Honda Accord repaired at Heritage Body and Frame on Pond Springs for State Farm. They did a great job on it and it was done very very fast. After I had it back for a week or so the State Farm guy came out and looked at it and said it was 100%. I am very happy with the repair more

Part Missing, Radiator that was just replaced leaking 10/1/2010

Poor quality of work: - I have to come back 3-4 times. more

Faster than promised, car looks better than before 5/18/2010

My insurance company (State Farm) gave me a list of preferred shops to use after my accident. I drive a 95 Yukon and someone had side swiped my quarter panel. I was a little worried that parts would be hard to find, but they were able to find everything. Pros: Quick, friendly, rental on site more

easy experience! 5/18/2010

i got rear ended by a lady in late march. i took my vehicle to the shop to have the estimate done...i was so impressed by the friendliness & experience of the staff i ended up leaving it the same day to begin repairs. with enterprise there already, i got in a rental & the process was started. i was kept well informed & recieved my car back when promised. i cannot say enough good things about heritage! :) Pros: friendly staff, rental on site Cons: none that i noticed more

Good job 4/23/2010

I have GEICO and took my car in to have it fixed. I got it back in 3 days and was all finished. It really could not have been any easier Pros: insurance and rental more

Truck repair great 4/22/2010

I took my Ford F-150 in to get the side fixed where I hit a pole. Everything went well and it was fixed very quickly. There was alot of road construction right then, but not the fault of the business. Looked like the road would be finished soon, so anyway they did a really nice job for me. Pros: great repair Cons: I had a wreck and had to get my car fixed more
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Additional information

  • Hours:

    7:30 am to 5:30 pm Monday through Friday
  • Neighborhoods:

    Tress Sonesta
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