If I could give this business 0 stars, I would. Tech came out for intial appt and didn't have correct tools to fix our dryer. Scheduled 2nd appt for 1 week later. Tech came out with incorrect part. Part was ordered, but,because of the the upcoming holiday, we were low priority and scheduled for 2 weeks later. Received call from tech the DAY of the appt (15 minutes before their 2 hour window was due to expire) and was told (by an extremely rude scheduler named Kelsey) that they had AGAIN ordered the wrong part and that it would be another week. 1 month without a dryer and still not fixed. DON'T BOTHER WITH THIS COMPANY!! NOT WORTH THE HASSLE!!