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Henries Dry Cleaners - 3 Reviews - 402 6TH Ave, Salt Lake City, UT - Dry Cleaning Reviews - Phone (801) 595-1076

Henries Dry Cleaners

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402 6TH Ave
Salt Lake City, UT 84103
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(801) 595-1076
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Worst

The only reason it gets two stars is because the employees are very nice, and hours are convenient. Always seemed a little expensive, but I kept going. But, I can't do it anymore...

Way overpriced. Nice employees. 6/13/2011

The only reason it gets two stars is because the employees are very nice, and hours are convenient. Always seemed a little expensive, but I kept going. But, I can't do it anymore. I recently was charged $27 for dry cleaning a simple summer dress. When I questioned it, I was told it was because it was linen. It wasn't linen. I paid the bill, but in doing so, the nice person told me she would check with management to see if they could do any discount on my next batch (I was a regular customer). Next visit--surprise--no discount! Again, they said the dress was linen. Couldn't believe they kept using that inaccurate excuse and would charge that much in any event. It pushed me over the edge. Don't go there if you have other choices. more

AVOID or it will cost you. 1/24/2011

Having never used Henrie's before, I asked for a quote on my dry cleaning. The woman told me it would be roughly $36.00. I thought that was reasonable for my silk shirts and left my clothes to be dry cleaned. When I picked up my shirts, a different woman (who was present at the time of my initial quote) told me I owed $78.00 as I handed her my card. Before I could open my mouth to protest, she had already swiped my card. I politely said I had been quoted half that. She said since it was the weekend (and the book keeper wasn't there), she couldn't give me a refund. She blamed the other woman, saying that the other woman was new and didn't account for silk and the additional cost added for the shirt with beading at the neckline. I obviously would not have chosen to given them business had they quoted me correctly the first time. I called the next day to speak with the manager and was given no refund or explanation. She told me I could talk to corporate but that she couldn't help me. Henrie's is within walking distance from my home and I now choose to drive across town rather than give my business to this over-priced, dishonest, customer-unfriendly establishment. more

Never Again 1/4/2010

I made my first and last visit to Henrie's today. They did not follow simple instructions (please crease my pants). When I quickly brought this to their attention I also discovered that my entire ticket was done incorrectly and that I was over charged. Nothing was offered to rectify this situation at all and the conversation ended badly. I do not recommend! Cons: Bad customer service, did not follow instructions more
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