We've been going to Superior for 14 years. Always great service, bought all our Suburbans with them. Even had my mom, mother-in-law, son and about five friends get their vehicle at Superior. Tonight we went in to see about a new car for my wife. Spent about two hours with Chris, who was a great salesperson, looked at several models. My wife choose an Equinox, so we go in to work on the paperwork and in ten minutes, the sales manager Richard, places the paper in front of us and says that if we can't make (down payment) he can't do anything for us. And he didn't want to waste our time as we probably had better things to do as he did. Sounded as if he wanted us to leave to me. Negotiations were done.\r
14 years to build a relationship and a few minutes to destroy it. The workers are great but we can see now that its their way or the highway. No customer loyalty unless you're willing to pay for it. I am so sorry for wasting 14 years with them.