Had an order picked up on a Friday and it was to be delivered back on Monday. We called at 4:30 to ask where it was and were told it would not be delivered until Tuesday morning. Upon delivery we were told they did not have time to clean the duvet, however they had time to clean everything else including 4 shams and a bedskirt. The price was exhorbitant and I asked for a discount because the duvet was delivered back to me uncleaned and the order was not delivered when promised. They were incredibly rude and do not know how to offer good customer service. I was told I could write a check and when the delivery guy got back with it they phoned me to tell me they thought it would bounce. They wanted cash or a credit card and if I did not comply they would come with the police. I should have let them but did not have time to deal with these fools! Will never use and again and wanted to let others know.
Pros: Pick-up and delivery
Cons: Expensive, rude, offensive, disrespectful!