Mr Heinz himself came to fix my plumbing problem when they had a rush at the business and all his employees were busy, as we have a very large family and have only 1 bathroom so it was an emergency. He was very very nice. He was able to get he pencils my baby had flushed down the toilet out. He billed us about half the price of the last people who came to do the same job except it was a pair of socks, and he came even quicker than they did. I highly recommend this mans company for any of your plumbing needs.