The carpet was left filthy. I went over it myself 2-times the next day with my trusty Bissel to where at least the exit water was clean. I got a major stain out myself (after he said it wasn't possible and left it). I called them to let them know and I never heard from them again. Granted the carpet was dirty and had pet stains, but that's why I called someone. I wanted some advice and get a ""deep clean"". I received neither. My new Bissel does just as good a job.