Tom Diefendorf is truly an outstanding General Manager! Recently when I called the dealership I had a difficult time connecting with my sales person because of phone issues at the dealership. The receptionist connected me to the General Manager of Heartland Toyota in Bremerton, Tom Diefendorf. He was very understanding of my issue with my car that wouldnt start, which was sitting in my driveway. Tom sent a tow truck to pick up my car and also sent an employee to pick up and drive me to the dealership. Thats what I call first class service with a plus. I always felt in good hands with everyone I met at the dealership and they fixed my car and had me back on the road within hours. The waiting area is more like a restaurant and it is excellent. My mind is at peace now knowing that Heartland Toyota will be there whenever I need help. Thank you Tom Diefendorf for your truly exceptional customer service and thank you to everyone I met at Heartland Toyota, they are all outstanding people who truly care. I am so happy I can count on you in the future.