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Hearth and Grill Shop - 3 Reviews - 535 Thompson Lane, Nashville, TN - Retail Shopping Reviews - Phone (615) 255-4551

Hearth and Grill Shop

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535 Thompson Lane
Nashville, TN 37201
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(615) 255-4551
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Good: Longtime Nashville Reputation. That is the ONLY thing posative I can say about them.. Bad: I called to find out if they carried a certain Big Green Egg Smoker accessory. I ...

Hard to get assistance! 11/17/2010

Good: Longtime Nashville Reputation. That is the ONLY thing posative I can say about them.. Bad: I called to find out if they carried a certain Big Green Egg Smoker accessory. I was told "well, we should have it. We are busy right now". SHOULD? Could he not check? Then I went on their website & could not find the item, so I tried to email from the website & it came back as an error. So I picked up the phone & called. Thier voicemail dumped my call! I called again in 5 minutes- A lady answered & said all the sales people were busy & took my # so they could call me back. THEY N E V E R CALLED ME BACK!. Improvements: A smidgen of customer service!. Other: SO dissapointed! I actually drove out to Gallatin to Swim World Pools (on Eastland Ave) to get the grill acessories I had been looking for. THey were super nice & had what I needed in stock. (They also carry Grills & Smokers) They answer their email & phones. swimworldpool.com Too bad for Hearth & Grill Shop- They lost our business- They had several opportunities but dropped the ball EVERY time!. more

No help! 1/2/2010

Bad: Poor attitude. No help from sales associate. I just wanted to buy new andirons. Sorry I disturbed him.. Improvements: Attitude improvement would go a long way.. Other: Shop elsewhere.. more

Great grill stuff! 9/9/2005

Hearth and Grill has everything you could possibly want for your hearth. Every kind of fancy cover or fire irons or whatever you need. They also have great grill stuff. The end of the season they have a really good clearance sale. It's worth checking out if you need anything for your hearth. Whether you have an actual fireplace or gas fireplace, the stuff here is really nice. more
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