Good: Longtime Nashville Reputation.
That is the ONLY thing posative I can say about them.. Bad: I called to find out if they carried a certain Big Green Egg Smoker accessory. I was told "well, we should have it. We are busy right now". SHOULD? Could he not check? Then I went on their website & could not find the item, so I tried to email from the website & it came back as an error. So I picked up the phone & called. Thier voicemail dumped my call! I called again in 5 minutes- A lady answered & said all the sales people were busy & took my # so they could call me back. THEY N E V E R CALLED ME BACK!. Improvements: A smidgen of customer service!. Other: SO dissapointed! I actually drove out to Gallatin to Swim World Pools (on Eastland Ave) to get the grill acessories I had been looking for. THey were super nice & had what I needed in stock. (They also carry Grills & Smokers) They answer their email & phones. swimworldpool.com Too bad for Hearth & Grill Shop- They lost our business- They had several opportunities but dropped the ball EVERY time!.