During my first appointment, I was seen and evaluated by an intern, not a physical therapist. I had to call and complain before the physical therapist, Heather, started to treat my lower back pain in the next appointment day. In any case, the physical therapist gave me a rather rough back message and some unimpressed manual therapy. I had a lot more pain after the session. When I arrived for a subsequent visit the next day, i was totally igored by the therapist until I threatened to walk away. Once again, she did the same routine even I complained about pain.