When my father in law's Rolex stopped working, he put it to the side and wouldn't wear it. Whenever we went to my in laws for a visit and I would see the watch sitting on the side table, it would drive me crazy. I finally asked my father in law about it and he said he didn't know where to take it. I offered to take it to have it fixed for him and found Hayes Jewelers. Kelly was super friendly and looked at my father in law's watch right away. He was able to fix it on the spot and it didn't cost an arm and a leg. I was impressed by how quickly Kelly was able to fix the Rolex and also happy that I didn't have to leave it. My father in law was extremely happy to get his watch back and in good, working order.