We've been taking our three pets here for a year and have received really great care. The doctor is always very thorough and spends what seems to be a huge amount of time with us - providing lots of information and answering all of our questions. The follow-up care is always great too. We always receive at least one follow-up phone call after a visit with a sick animal... sometimes this is from the doctor herself. Our impression is that they are very attentive to individual clients, their pets, and the standard of care everyone receives. The downside is that we're practically going broke paying for their services. Moral of the story - if you want good, attentive, compassionate care and money isn't a huge issue, Hawthorne Hills gets a thumbs up. If you are tight on funds - or - if you're looking for anything other than a pretty straightforward, standard, western-medicine approach - look elsewhere.