We hired owner Vera Olsen for a rip-out and complete kitchen remodel. The problems we encountered with Vera, her awful carpenter, Bob Crawford, and her plumber are too numerous to list here in this short review. We have a complete review, with photos, posted on Angie’s List. We wrote Vera a total of 4 letters, but she never responded with anything other than a curt email or a change order demanding an additional $350 for her plumber, whom we had fired due to carelessness and dishonesty. After paying Vera over $22,500, she ended up hiding behind our refusal to be coerced for the $350, using this as an excuse to breach the contract not complete the job. After promising us that she would be present on the job, Vera came willingly exactly *one* time, the day after the demo. The other two times were because we requested her presence. Don't be fooled by her seemingly kind demeanor - once she has your money, you can kiss customer service goodbye!