After a terrible experience with a local spa repair company, I was referred to this business. They were very curteous over the phone, made an appointment (which was a little further out in the future than I would've liked...but that's because they're good and therefore popular). They ended up calling me a few days later to see if they could come out sooner than my originally scheduled appointment...they'd had a cancellation. The repair guy showed up right on schedule. They gave me a written estimate of required repairs and said I could call anytime to schedule an appointment. I decided to go ahead with the repairs and called them the next day. They put the needed parts on order and within 2 weeks I had a fully operational spa. They came back out after the repairs to check the systems they couldn't check because of the repairs that had to be made first...no extra charge.
Pros: Keep service promises, curteous customer service, good value, quality work
Cons: They're so good, it's hard to get an appointment less than 2 weeks out