I was warned by a friend never to go to Harvard Cleaners due to their unreliable and unfriendly service and overpriced rates, but I thought how bad can it be?? MY MISTAKE! Initially, I was quoted one price and later charged another to hem two pairs of pants... a mix up, no biggie, it happens. Luckily, when I went in to pick up the pants, I requested to try them on (something that my usual tailor always suggests to be sure everything fits well). I was quite surprised to find that the original hem was unevenly sewn on the pair of jeans, and the left leg was significantly longer than the right on the pair of dress pants. I could live with the uneven hem... I mean who looks that closely at the bottom of your jeans, but I could not wear the other pants as they were. There was a very noticeable discrepancy in the lengths of the pant legs! When I pointed this out to the woman in the store, she was short and snappy. She acted as though I was inconveniencing her! I asked if there would be any compensation since the pants would have to stay longer and I would have to make an extra trip. The woman was incredibly rude and said no. Then I politely told her that I would never do business with her again. She said ""good""! Finally, I had to insist that they return the cash I had already paid until I came back to pick them up the second time... the last thing that I wanted was to have them try to make me pay twice. Overall, I would say that Harvard Cleaners has the WORST SERVICE that I have ever experienced anywhere. It was so bad that I actually took the time to write this review in hopes of sparing anyone else from having to deal with this poorly run business and their very poor work.
Pros: It is in the Bala Cynwyd shopping plaza. However, it could be in my backyard, and I would never go back!
Cons: The people are rude. Their work is terrible. The prices are high.