We experienced problems with our furnace for several days over the holidays. Three technicians came over, but were unable to figure out the problem. The fourth technician, Vernan, came over this afternoon and, I think, finally solved the problem and fixed our furnace at an affordable price. He was very kind and very professional. From now on, we'll always request Vernan, when we call Harker Heating & Cooling. He takes his job very seriously. Your company should be proud of having someone that skilled. Please give him a pay raise! I don't think you'll ever find such a terrific technician.