After being a Harefield regular for over a year, I can honestly say I wont be returning anytime soon. I have never had such a negative, degrading experience as i had today with their female daytime bartender. The degree of unprofessionalism and outright unprovoked hostility she exhibited was nothing short of awe inspiring. The whole glorious event began when I gave my friend the wrong amount of money to buy 2 drinks, she in turn gave it to Ms. Smileypants Bartender lady without counting it. Five minutes later the bartender in question finds my friend out back and asks her in a very unpleasant and confrontational tone whether or not she was ""planning on settling up with her inside"". The amount of money in dispute? ONE DOLLAR. The confrontation was so apparent that it caught the attention of at least 2 other patrons who commented that her approach might have been a little excessive (actually they said ""bitchy"" but whatever...excessive). My friend promptly went inside and ""settled up"" for ONE DOLLAR plus tip. She also apologized to the bartender who replied with a typically curt ""yeah"". After seeing how upset/offended my friend was upon returning to our table, i decided to go inside to speak to the bartender. Doing my absolute very best to approach the situation in the most polite and non-confrontational way, i asked the bartender if i could speak with her for a second and let her know (again, being extremely polite) that she ""kind of upset my friend a little bit"" and that there ""may have been a better way to approach that situation"". She instantly snapped back at me with the most sarcastic ""Sorry!"" accompanied by an equally sarcastic grin. I was so confused by her response that i hesitated for a split second before responding with ""wait, seriously?"" (because there was no way someone could really be THAT mean for no reason. This is still over ONE single solitary dollar mind you.) She then went into full verbal assault mode telling me that i have no idea what kind of day she had and this and that and that ultimately, she would not apologize. I sensed that she actually enjoyed the confrontation and the opportunity to lash out at a customer, and she really must have because her response was so completely out of line with my initial polite approach, and just well.. completely out of line. Any kind of half-assed 2 second apology would have diffused the situation instantly but she instead chose to berate me and take it to a whole different level that i could have never anticipated. Needless to say I left the bar with my friend in tow, having no intention of ever returning again. Keep in mind this is a bar i go to 3-4 times a week, a bar that i used to love, where i am a familiar enough face that the nighttime bartenders have no qualms teasing me when i order a light beer instead of a ""real beer"", and a bar that i've introduced a good dozen or more people to. Dont get me wrong, I wasn't expecting any kind of award for being a loyal customer or constantly bringing them new business, but to be treated like the absolute biggest piece of crap ever over one measly dollar and acting as the verbal punching bag for their frustrated daytime bartender was not quite what i had in mind either. I've never had such a negative degrading experience at ANY place of business... anywhere... ever in my life. If you absolutely MUST go to Harefield i highly encourage you to only go at night. I however cannot be so forgiving.
Pros: nice quiet bar for people over 30
Cons: mentally unstable daytime bartender