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Happy Tails Hotel & Playland - 12 Reviews - 2920 N Lindbergh Blvd, Saint Ann, MO - Pet Boarding & Grooming Reviews - Phone (314) 291-3647

Happy Tails Hotel & Playland

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2920 N Lindbergh Blvd
Saint Ann, MO 63074
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(314) 291-3647
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Reviews

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Best

I have used Happy Tails for Day care and boarding several times, and have always been pleased. I love that I can drop off / pick up any time of day or night. I also like t...

Worst

HORRIBLE!!!!!!! REMEMBER YOUR PETS ARE DEFENSELESS AGAINST CRUELTY AND NEGLECT. My 8 month 6 pound puppy got bit on her NECK. I received a phone call where the man made it sound l...

Editorial review from Citysearch 5/8/2013

I am writing mainly because I noticed that the comments seem to be either really fabulous or really horrible. How can this be for the same place? It seems odd to me. How about the universal truth that nothing is perfect? I've had my dog there for day care, boarding and grooming. It was not perfect for ME. And granted my dog can't talk, it seems that SHE has never been worse for the wear and since it really is about HER, that is good enough for me. Even if she had gotten into a scuffle with another dog I would hope I would remember that she is a dog after all. One reviewer said her dog slept for two days and was depressed. Really? My dog slept for 24 hours and I thought it was because she had such a good time she was exhausted! And even when I picked her up one time and no one had any idea who she was and there was an awkward exchange over the walkie talkie, I am guessing HER feelings weren't hurt even tho mine were. The point is, no one is going to care for my beloved dog like I do, because no one is me. It may be true that some dogs are just not temperamentally right for day care or boarding in any case. May I suggest having someone stay at your home with your dog, which is what I usually do anyway.\r As for grooming, when I picked her up, she was hanging around the grooming area waiting for me and she looked so happy when I spied on her. She smelled good, too. more

Editorial review from Citysearch 2/26/2013

I definitely will not be going back there. It's very difficult to watch ""teenagers"" take care of a dog. I totally agree with trueanimal lover... they do ""show"" you around and don't take you to the downstairs. I actually saw the trainer put the dogs in a sitting position and went to talk to the ""manager"" about their personal life. How Nice! I bet my dog would learn a lot there. The grooming... do they listen? I had a horrible experience the very first time I took my dog to get groomed there- but decided to give it a second chance- never again! \r Pros: Location, Prices\r Cons: What you pay for is what you get, unprofessional rude teenagers, I can go on and on and on.\r You know it's bad, when you'd rather go to Petsmart or Petco. more

Editorial review from Citysearch 7/30/2012

Terrible experience. This is the first time we tried Happy Tails, the only thing I can be sure of was that my dog came out a Sad Tail. He got two visible wounds (missing hair and bloody spots) on his upper lip, and this was not mentioned at all on their report. I found the wounds when we got home. My dog has been very tired and inactive/sad/depressed for two days after being home. I don't know what they did to him during the three days I boarded the dog. more

pleased 7/1/2011

I have used Happy Tails for Day care and boarding several times, and have always been pleased. I love that I can drop off / pick up any time of day or night. I also like that they will let my larger dog run with the big boys, but put him with his smaller siblings at bed time. more

Very Happy with Services 5/11/2011

I have used Happy Tails many times for my dog, and have never had a problem. Staff is always very nice and caring. more

This review is in response to the review ?HORRIBLE!!!!!!!!!"" 3/15/2011

This happened six months ago so, we are confused about why the review has just been posted. Happy Tails is an open environment and some dogs play harder than others. In this case her six pound puppy instigated an altercation that unfortunately could not be prevented, but was handled appropriately. We called the owner immediately and a trained veterinary technician took her dog to the clinic as a precaution. NO stitches were given and an antibiotic was prescribed. We were very sorry this happened and we apologized and paid the medical expenses. Our internet was not down but the video recorder was malfunctioning. Later upon review, there was nothing to see. We tried to let the owner know but she had moved away. The ""story"" about her dog defecating on the spot and the employee cleaning her shoe was nonsense and fabricated. There was no blood on the floor and we considered the incident minor. more

HORRIBLE!!!!!!!!!!!!!!!!! 2/16/2011

HORRIBLE!!!!!!! REMEMBER YOUR PETS ARE DEFENSELESS AGAINST CRUELTY AND NEGLECT. My 8 month 6 pound puppy got bit on her NECK. I received a phone call where the man made it sound like it wasn't a big deal but since it was a puncture wound and she was bleeding they were going to take her to the hospital but for me ""not to bother to come because it wasn't a big deal."" I met the worker who drove my pup at the animal hospital to find that my dog needed 5 stitches. Not a big deal? FURTHERMORE, when i asked what happened NO ONE KNEW HOW IT HAPPENED. I demanded to see the surveilance tape but surprise surprise, their internet was down and they couldn't pull anything up. i went there twice to see this tape and both times, the internet was down. I know one of the women there personally and she told me when my dog got bit, she pooped on the spot and one of the high school workers spent more time cleaning her shoe than taking care of my dog. this adolescent girl didn't even know my dog was bleeding until my friend saw her and scooped her up a few minutes after the incident because there was pool of blood and it was attracting all the other dogs. I ABSOLUTELY HATE THIS PLACE AND WOULD LOVE TO SEE IT SHUT DOWN. this was the second incident. first, THEY LOST MY DOG. i sat there for 2 hours crying because they couldn't find her. apparentley there was a hole in the wall (in the Kitchen Area for small dogs) and my dog fit right in and NO ONE KNEW she was missing until I got there looking for her. RIDICULOUS. PLEASE DO NOT BRING YOUR DOGS THERE, AGAIN, THEY ARE DEFENSELESS AGAINST CRUELTY NEGLECT. more

AWESOME Trainers, poor mgmt 12/28/2010

The trainers that work there Karie & Shane are WONDERFUL!!!!! You couldn't ask for better dog trainers/dog behaviorists! They did worked wonders with my dog!!! more

Happy with Happy Tails 12/15/2010

I have been taking my little baby to Happy Tails since she was just a small baby. The staff has always treated her as if she were theirs. I have been there when others have brought their dogs in to drop them off. They treat all of the 'kids' just like they treat mine. I have taken my pets to other daycares in St Louis, but have never had my dogs treated the way they treat them at Happy Tails. I will never take my dogs anywhere else.....ever again..... more

Happy Tails 7/30/2010

My family went on vacation for a week and our two 7 month old shep/lab mixes were entrusted to Happy Tails. This was the first time they were away from home. Happy Tails provided care as requested in writing and our puppies were torn when we came to pick them up...they seemed to want to stay at Happy Tails and they wanted to go with us. No matter what time of day (24/7) that we called, we spoke with a live person and they gave updates and answered all of our questions for each pup (each time we called) - they even had special names for the pups - this let us know that the staff regarded them in a special and individualized way. Pros: Excellent Care and Happy Pups more

Come and see us Please! ? Response to, ?Not so Happy at Happ 11/4/2009

Come and see us Please! ? Response to, ?Not so Happy at Happy Tails? more

Not so ""happy"" tales at 10/26/2009

I use to work at Happy Tails and I would NEVER take my dog there to stay! And definately not for the overpriced daycare they provide. Cons: If you only knew what it was really like for your dog more

Poor Customer Service 9/22/2009

Resolving a problem has proven very difficult as no one will call me back. After calling weekly and getting the run around from managers stating they need to talk to the owner, but no return call from manager nor owner inspite of weekly calls. Avoiding a problem never solves anything. Pros: No phone calls returned Cons: Customer Service is poor more

Great place for dogs 12/29/2008

My dog and I love Happy Tails! I take her to the Doggy Daycare, a safe, yet cageless place for her to play all day long... plus if she needs grooming, obedience training, or boarding, it's all under one roof. Pros: 24/7 365 days a year, safe, friendly, clean, variety of services, dogs separated by size Cons: also a pro, but lots of employees and customers, so may not make face-name connection more

Best Kennel In Town 7/3/2008

Happy Tails is by far the best place you could ever bring your dog. It is like dog heaven. They are not crated or caged at all. It is a completely open environment. Me and my dog LOVE happy tails more
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Additional information

  • Hours:

    Mon. - Sun. 24 Hours
  • Neighborhoods:

    Saint Ann
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