I paid a lot of money up front to have a ""clay"" treatment and Teflon brand sealant used in my detailing. I asked the manager (I am sure he is the same one as below) at least three times about the Teflon before I made the tough decision and signed the credit card receipt. I'm pretty sure I never received the clay treatment because my vehicle went straight from the wash tunnel to the detail area, where they began applying wax with buffers (clay has to be hand applied using small clay bars and lots of special lubricant). The worst part was when I tried to insure I was getting the Teflon I was paying so much for, the manager let me know that they were, in fact, using Meguiar's polymer sealant. When I insisted on the Teflon, I was handed an Auto Magic product bottle and was told it was their Teflon product, but it was the ""cheap stuff"" and that I didn't want it (turns out Auto Magic has no Teflon products). At this point I realized what I was getting essentially the basic ""Platinum"" wash. When I asked for (far less) than the difference between what I paid in expectaion of two expensive treatments I wasn't getting, and what the basic Platinum wash cost, the manager replied ""you're not getting jack"". When I talked to some local merchants and others afterwards, almost half of them had had or knew of someone who had similar problems with the manager. Paying too much for work, or buying products that don't work are really my problem, although an honest businessman would try to make sure that would never happen in the first place. However, never getting the work or products that are the BASIS of my decision to spend the extra money is a completely different matter.
Pros: There are several honest car washes near by...
Cons: The smug look of power the manager gives you when he knows he's got your money already