It's so weird that a lot of people go to a laser hair removal spa that is not a medical facility. You need to have a doctor on site. It's only common sense because Lasers are medical devices. I was treated with kindness, respect and actually laughed during my laser treatments. Cindy has been doing laser hair removal longer than anyone inPittsbrgh. Highly recommended. Best of all the price is right if you break it down. They don't push expensive packages.