I've been a loyal customer of Hanover Tire for almost Ten years. I have had many of services done to my vehicles over the years. I've heard negative feed back about their customer service and now I've experienced this poor customer service first hand.
In short I purchased new wheels and tires from them. My tires were defective. i returned to them for options on how to make me whole again, and the manager wouldn't even speak with me. He sent one of his techs to tell me that all they were willing to do was to sell me new tires but they also wanted my defective tires. You've lost a ten year customer, with no conscience or regard. This is a good shop until you run into a problem that was caused on their end. Then they will not treat you as a valued customer.