What we ordered:
Baron of Beef, Parmesan Crusted Salmon with special dill sauce, Pasta, Antipasti, Potatoes, Salad, Assorted breads and breadsticks, Fruit display, Gift basket for Bride and Groom
What was delivered to our wedding:
Extremely dry/tough/overcooked beef that I would have sent back at a restaurant (and I was first person thru line), plain bland salmon filets in water (no crust, no parmesan, no dill sauce), one plain white roll option (nothing else), wrong fruit, and absolutely no gift basket to take with us when departing. They were able to get the pasta, salad, potatoes correct.
The great menus my wife made herself did not even end up matching the food that was served to our guests at the wedding. We were told the food would be displayed in a nice way with multiple tiers/levels of the trays and displays. It was setup poorly side by side right up on 8 guests’ table so they couldn’t move for over an hour until the line ended.
The initial coordinator, Larissa, assigned to my wife and I’s special day was the most disorganized person. She never had our order correct to the point we had to make 4 total driving trips to their location in South Sacramento leading up to our wedding, not to mention countless emails and phone calls which were rarely returned within a reasonable amount of time. Each time we met at her location to correct her mistakes, she never came to us. We asked if salt and pepper etc would be brought, and her reply was “Oh..you wanted salt and pepper to be on the tables? I guess I can add that” (had we not questioned her, it would not have been there…things like this occurred throughout the process).
We ended up having to switch coordinators a week before the wedding to Megan, and that obviously did not help. I finally got the owner Phil on the phone. He admitted that things were clearly wrong and would offer a 10% refund.I asked him what business screws up 75% of what we paid for and only gives 10% of the money back? Phil said,“Well this conversation is going nowhere and hung up