The Hand and Foot Company was forced to temporarily close down for a month in order to downsize and change locations due to economic reasons. To protect our customers, our consumers, we went a step further and reimbursed them on our series package in good faith. Over 80% have been completed. We are very proud as a company that we were able to do so.
All of our customers but one individual did not understand why we did not reimburse on the FREE service that was part of the package. All I say is this, dictionaries are efficient. Look up the term ""FREE"".
A word from the owner , ""Boy, I've never known any business in the world that would reimburse me on something that was FREE. That was NOT paid for."".
We know that all of our other customers completely understand the situation and are very grateful for the reimbursement as we are so very grateful for their continued business.
Here at The Hand and Foot Company constructive criticism and clients' opinions are vital to our success. Also vital to our success is our technicians. Our staff is trained to the best of our ability. However, we here at The Hand and Foot Company acknowledge that these technicians are human beings and the company cannot ultimately control how they perform as technicians (if they do things their own way)..cntd
What we have learned through this process is that these women are not robots or computers. They are humans. And all we can do as a company if they are not completely up to par - is send them gently on their way. Most of them end up at our competition, such as Myra and Co. Having said that, we have nothing but the up-most respect for our competition. Myra has been around for over 20 years. And at The Hand and Foot we can only hope to have that same success.
As a company, we are not here to cheat or steal. We are here to provide a clean manicure and pedicure that beauty editors from all over the world have recognized. And we still want to remain humble to perform the very best on EVERY INDIVIDUAL that walks through our doors. That is our wish. We will only use premium ingredients to heal the skin. And we are here to do the best we can for our clients who love and respect us. We are here for YOU.
The Hand and Foot Company