Let me start by saying I used to like this place, but man has it gone downhill. Before, I would refer my friends, but now I'm begging them (and you!) to stay away from this joke of a salon, especially from a "stylist" named Allison.
I got stuck with her for an appointment, and she seemed nice enough, though being a bit dishelved in personal appearance. After she starts going to work on my hair, though, she talks about how she hasn't been getting much sleep lately and was just out sleeping in her car before coming in to do my hair. Of course, this was very unprofessional and made me wary of her abilities, but I kept my mouth shut (bad move on my part). She was not interested in what I wanted (highlights) and didn't take the time to really study the very curly texture of my hair, which requires special technique when highlighting. Any real stylist would know this.Anyway, we had zero real communication, and I was wary but I let her go ahead and do the damage. During the entire process, she did not give me or, more importantly, my hair, her full attention once. She was too busy talking loudly and rudely (about drinking, etc.) with the other stylists and ordering a huge lunch from a nearby restaurant. She actually paused, my hair in her hands, and read the menu!
My hair came out with very visible roots and not at all what I wanted. So, after going home and getting mad, I booked another appointment. Let me just say that the appointment had to be done at the salon's convenience...not mine. At this second appointment to fix what she'd done, Allison barely said more than two words to me, though she did run her mouth (of course) to other stylists. She didn't even ask me how I wanted my hair styled at the end of the appointment! She just blow dryed it and parted it in a way I wouldn't have. And, worst of all, my roots were still awful. Oh, and they tried to charge me for a blow dry on the way out, which I flat out refused.
I sent an email to the manager telling her all this and even included photos of my hair and t