I had the absolute worst experience at this place. Each time I thought they were about to turn the corner, they managed to surprise me and revert back to incompetence and unprofessionalism at its peak.
I made an appointment with a girlfriend who had visited the salon previously. Like me, she has natural hair that she wears straightened (roller set and blow dry). It's not that I was unhappy with my uptown blow-out salon, but that I was hoping to get a more professional cut elsewhere and would be somewhat forgiving if they didn't manage to style my hair as well as my regular salon could, so long as the cut was good.
The cut was fine. The downside however, began when I arrived before my friend who'd scheduled our appointments. I was immediately ""swooped up"" by an over-eager male stylist near the front of the salon, already working on a head. I gave him our names, he mentioned a stylist, but informed me that he would be taking care of me. I suppose this is all my fault. But I thought that a chic downtown salon would have capable stylists in every chair. I assented to my assignment to his chair though when my friend arrive she was skirted upstairs to the stylist in whose name both our appointments had been booked.
He and I had words over the length of time I'd need to spend under the dryer (I've never required more than 30 minutes, he insisted on one full hour, and then sent his mother (another stylist at the salon) to coerce me into the full hour; I conceded the point, primarily because I wanted to give no reason for their failure to perform)).
After the drying, I returned (after waiting a half hour while he roller set another charge) at which point he commenced to ""blowing"" my hair out. Either their tools are sophomoric or they are. I watched in absolute horror as he attempted to blow my hair out. The primary purpose of my visit was a professional cut. I mentioned to him that I did not want a straight blow out (who does?!) but one with curls and waves and body. I was informed that he was unable to do so and to do the cut as well (mind you, he could have offered to cut the hair wet as he was apprised of the extent of my requests prior to beginning). I conceded the cut (because honestly, he probably didn't know what he was doing anyway). He blow dryed the hair. Not at all straight. I could have done a better job at home alone. After sensing my frustration, he didn't apologize, but huffed off and called his ""mother"" over to ""fix it.""
Kimmy is very nice. She is a sweet woman and nice conversationalist. Unfortunately, she came over, and without my assent, began to flat iron my hair (all the while preaching to me the virtues of relaxers and texturizers). She did a great trim. I don't have unruly hair; it simply requires competent stylists. I didn't happen to meet any today.
To add insult to injury, my friend had informed me that a wash, set and cut would be $65.00. My grand total? $150.00. I was charged for the flat iron I didn't request and that was only required due to my initial stylist's incompetence (reminder, one who had ""stolen"" me from the stylist I was booked for) and also charged for the services of the ""senior stylist"" (his mother). I'm unsure what the remaining charges were for as I did not stick around long enough to inquire as I was utterly and totally disgusted by those people.
You FAIL at hair. Kimmy, you were nice and personable, but that doesn't escape the fact that I settled for what I got there, and at the end of the day was still over charged (even after I was set on tipping both of you for at least attempting to rectify the situation).
And I won't even get into the fact of supposed ""african-american"" salons being totally taken aback when affronted with natural hair (and let me tell you, mine is as fine and eager to be straightened as they come; my Dominican stylists don't even notice). Shame on you.