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Habhab's Towing Repair & Used - 1 Reviews - 529 E Lincoln Way, Ames, IA - Auto Parts Reviews - Phone (515) 233-3493

Habhab's Towing Repair & Used

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529 E Lincoln Way
Ames, IA 50010
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(515) 233-3493
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I've never had to find a mechanic in Ames before, but I've had to have my car fixed elsewhere, and I am an expert on customer service. This being said, when you know exactly what ...

Okay service at too high a price. 8/26/2007

I've never had to find a mechanic in Ames before, but I've had to have my car fixed elsewhere, and I am an expert on customer service. This being said, when you know exactly what is wrong with your car but don't have the proper tool to fix it and you tell exactly this to a mechanic, one would expect him to bring said tool to the site to minimize the effort and charge to all parties involved. Not Habhab's Towing and Repair. He insisted on towing to his shop and then charging labor on top of a service charge and cost of towing, leaving what was 10 minutes of actual work with the proper, hand-sized tool (I watched the entire process) costing just shy of $200. The quality of work seems acceptable, but zero customer service skills. When asked why he did not bring the proper tool with him, he only said that too often he ends up needing extra tools at the shop, which is reasonable. But the sheer refusal to even try to save both time and money, especially when he arrived knowing exactly what needed to be done earns Habhab's just one star. Try anywhere else first. Pros: He fixed the issue. Cons: No effort to fix the problem quickly and easily by bringing the correct tool to the site, too costly, and difficult to back out of the parking lot. more
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Owner Message

  • Habhab's Towing Repair & Used is a locally owned and operated business serving Iowa . We offer 24 Hour Emergency Service. * Towing
    * Auto Repair
    * Lock Out Service
    * Out of Gas Fuel Delivery
    * Jump Starts
    * Tire Changes
    * Winch Out
    * Sell Tires
    * Used Cars

Additional information

  • Hours:

    Open Daily 24 Hours
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