The shoes are beautiful -- wonderfully soft leather, classic styling, comfortable soles. These are quality shoes, but of course they come at a quality price. They have other accessories like handbags, wallets, cell phone cases, and other small leather goods. They also have slippers and other gift items. It's great for gifts, and they put things in pretty boxes and bags for you. I think their store policy is to offer you a beverage, but it's always been busy holiday shopping when I've gone. The store looks very smart (like other shops at Chestnut Hill Mall) and has comfortable chairs (like for the husband weary from a trip to the mall). It's small, but if you're looking for a gift (expensive, but not outrageous), then this is a good bet (hard to imagine someone wouldn't like something from here). The staff is friendly and helpful.