I had an appointment scheduled for 1:30pm on a Sunday with Rita. I arrived at the H&R Block location and checked in with the receptionist at 1:20pm. I was asked to have a seat and told that Rita would be with me shortly. At 2:00pm, Rita came out into the reception area where I was waiting and apologized that she was running late. She explained that another worker was not in the office that day and that one of her clients had come in for help so she was assisting her. She went on to tell me, in detail, exactly what this person's tax problems were and how she was helping her which I thought was very unprofessional. I was left to wait for another hour after 2pm (hindsight 20/20 - I should have left), finally being called into her office at 3pm. When I finally did get to meet with Rita, she was, for lack of a better description, frazzled. Waving her hands incessantly, making decisions without knowing the facts, having to call someone on the phone and not being able to explain the situation because she did not gather all the facts. She sounded like a babbling fool! I ended up sitting in her office for another hour and a half while she searched the internet and talked with someone on the phone for about a half hour. Finally, I told her I had to go - by this time I had been there for over 3 hours! She asked me to leave all my tax files - from 2010 to present. I told her that I was uncomfortable doing that so she asked me for a copy of my husband's most recent pay stub which I provided to her along with my telephone number. I walked out extremely frustrated, wore out and with nothing done. She told me she would call me when she had more information on our tax situation and, to this date, 3 weeks later, I still haven't heard a word from her. Very, very unprofessional! I would never recommend her to anyone. She also stated several times during our meeting that I could do our taxes online and "it wouldn't cost nearly as much as I am going to have to charge you." Awful, awful customer service!