This review is specifically for this branch. Free "second look" apparently does not apply at this location. I used the H&R Block At Home software and wanted to have someone review my 2011 return before I file it as its my first time to do our taxes myself. I called H&R Block customer service and they told me I can print my forms and bring them in at any H&R office for a 2nd look which is "always free" according to the agent. When I called this location to make an appointment they told me they only do a 2nd look for the previous tax year as in 2010! It made no sense! What's the point of having them review a tax return you've already filed for 2010!?! It's 2011 tax year!!! So I called another location and they said they will review my 2011 forms for free. H&R needs to get their accountants on the same page! I don't think I would trust them to do my taxes!