I have been using H&R Block for almost 20 years but will do so no longer thanks to the horrible customer service. We had an appointment and waited over 40 minutes. Ray Opp our the tax guy who we had our appointment with was rude and disrespectful. Instead of finally conducting his appointment with us he bypassed us and went to his next appointment. After waiting 20 minutes we were asked if we wanted another tax preparer but were told that Ray would not be much longer I guess that was a mistake. In the last three years H&R Block has messed up our taxes two of those years, once was a mistake for over $5000 dollars. I would not use these people again and would not recommend them to anyone else.