My Grandmother and I have gone to H&S for the past year. John hall, the owner/head mechanic has a good team. He is always training younger mechanics. All take pride in their work, and follow the lead of good customer service. The younger one gave my Grandmother a ride back home, Grandmom said he was enjoying working there after school. The price, explanation, and service gives me and Grandmother a peace of mind. Very community oriented, bottom line we feel safe in our cars, and always leave feeling like it was a good investment with good people. They love Hagerstown and provide a good product.
Pros: Community oriented
Cons: Changes happen, thankfully quality & courtesy remains