As my father has dealt with Horwitz for about 30 years - he recommended I pay them a visit as I was in need of a simple watch band repair for an old Movado I own.
A young professional that is new to the city, and working downtown, the Water Tower location was extremely convenient from the Red Line and a joy to visit.
I was treated like family by Craig, his mother Phyllis (the NICEST business owner in the entire city who still works everyday and is in her 80's!!) and Lima.
This is truly another fine example of a hidden gem business that you expect to find in a major city like Chicago. It is not in the main mall section, but rather tucked away on the Professional level. The store's beautiful setting is IDEAL for honest advice and no-pressure buying for something that is truly special. When I need to buy that ring one day for my girlfriend, no matter where I live, I will make a trip to Chicago to get advice from Craig. He's already given me some tips, and without a doubt he is one of the most knowledgeable jewelry experts in the city.
This store is worlds apart from a chain jeweler store or major designer, as you really get a sense of pride from Craig and Phyllis, as they have continued this family's legacy for over 113 years.
Cannot say enough! Thank you Horwitz!