After reading the overwhelmingly positive reviews about this place, I decided this was where I wanted a gift certificate to as a Christmas gift from a friend who asked what I wanted. I went to Francisco originally. I made the appointment for a haircut/trim and color, not being totally sure that I wanted the color. Francisco was very friendly and entertaining. We ultimately decided just to trim it a little, as he and Michel, the other stylist that was consulted, decided it was better to wait since they weren't sure about the product I told them I used on my hair about 3 wks. plus prior (John Frieda's color glaze, Google it and read details/reviews for yourself). This stuff washes out after not many shampoos..
They didn't want to take the time testing color on my hair since it was 5PM on a Friday..... SO. I made another appt., this time with Michel since he was suggesting colors I was more interested in. HERE IS WHERE MY RATING COMES FROM. When I arrived, we discussed color. We ultimately decided on a mixture that would create a caramel-y brown highlight, and as I stated previously, he was completely aware that I used that glaze (a LONG time ago). Everything was going fine, I was nothing but courteous. Then, when he began putting the color on, I was talking with my fiance and innately turned my head a little. He sternly said to me, "DON'T DO THAT." From there on, the mood completely changed. Every time I barely moved my head to keep the hair hanging in my face from stabbing me in the eye, it was met with a LOUD sigh, eye roll and patronizing shake of the head. It was incredibly awkward and uncomfortable. I had no desire to speak with this man at that point. Unfortunately, it didn't end there.
When it came time to rinse, he looked inside the foil and YELLED, "F***!" He then proceeded to blame ME for his mistake, yelling about how this is what happens when clients use "UNPROFESSIONAL PRODUCTS." I have been to COUNTLESS salons for color, and not once have I been asked if I used at-home color or anything, because A LOT of women do. And I haven't had any problems at other salons with the way the color turned out. He continued to say insulting things aloud. He tried explaining to me why it was my fault...he said when I came in the ends of my hair were already lighter and THAT's why it came out so uneven, in addition to the product I used....HE HAD PUT BLEACH ON MY ENDS to lift them since he said they weren't lifting!! The entire THREE HOURS I was there, he walked around talking about me within earshot. My fiance even commented to me that the vibe felt very catty, and rightfully so. I heard stylists gossiping about clients the ENTIRE time.
At one point after the debacle, Francisco asked him why he didn't TEST a strip before applying all around my head, to which he responded, "It's 3PM." ..............
Michel was extremely pompous, full of unfounded arrogance, insulting and disrespectful the entire appointment. I have NEVER had an experience THIS poor at a salon, and I have had some negative experiences. It was the first time I could not bring myself to leave a tip. I left feeling horrible and it stuck with me all night. Oh, and my highlights are COPPERY *RED*. I now have to go pay someone else to correct this.
I also found out that the reason for these great reviews is that the owner asked clients to sit and review the place directly after their appts., in-house. Who would feel comfortable writing a negative review while still in the place?! Pretty smart, I'll give him that....but deceptive.
HIGHLY *NOT* RECOMMENDED. WORST experience I have EVER, EVER HAD.