Company called ahead. Time scheduled was 9 to 11 a.m. and the company called at 8:30 and technician was there in about 20 minutes. He was very polite, informative, performed two repairs in a timely manner, showed me the results. He was informative and helpful about a more expensive future job. I am somewhat disabled and he discussed options with me for changing my bathtub faucet to make a repair and meet my physical requirements. That change is scheduled next week. I have used this company before and think they provide excellent service.