It was suggested that I take my dog in to see Dr Herrmann, after she presented with inflammation in both eyes. At first, the staff at GCAEC seemed nice enough. But after 3 visits I was starting to get a little frustrated. My dogs eyes were only slightly better and the Dr. couldn't seem to care less. He barely spoke to me and when I asked a question or try to discuss my dogs condition with him, he would mumble a quick response almost as if I was bothering him. The day after our 3rd visit I let the dog outside to enjoy the nice weather for a while. When she came back in her eyes were more swollen than they had ever been, because this swelling could cause permanent vision loss I called the office right away to see what I could do and try to find out why she was getting worse instead of better(remember this is after 3 weeks in his care and trying 5 medications). The receptionist asked me ""when did I notice this problem"" I said ""well, she has had the problem for about 3 weeks, but I just looked at her and she is remarkably WORSE"" ""she said ""werent you just here?"" I said ""Yes, yesterday, another reason why I am so concerned"" her response was that "" well, you should have called earlier, the Dr is on his way out the door now"" Oh sorry!! I will let my dog know not to get ill after 3 pm on Fridays from now on. I waited an hour and received no call back from the vet. I called again and she put me on hold for 8 minutes. I hung up and called back, when she answered I said I didnt think being on hold for that much time was anyway to treat a client, especially since we knew the office was pretty much closed at this time. She said ""I know, I am sorry, let me........"" click, she puts me on hold for another 3 minutes before I hung up and called another vet! Dr Herrmann called me back 4 hours later and mumbled something about increasing her eye drops and I havent heard anything from them since. On a side note, apparently the condition she has is aggravated by direct sunlight, so I shouldnt have had her outside, which Dr Herrmann failed to ever mention during our 3 weeks of ""treatment"" Unfortunately, there are not many eye doctors for dogs around so your choices are limited, but I would research my other options before going to this one!