I came to Guaranteed Auto Service about three months ago and I was not a happy camper because my Cadillac had been in a collision and had completely stopped running. I towed it in to Guaranteed Auto Service because they had great reviews on the internet and I had just arrived with my son Brian into Newport News with the hopes of getting him admitted to law school at The College of William and Mary. Well, I did not expect to hit whatever I hit on the road, which flew up into the engine causing my radiator to get punctured dumping all of the fluid out and I kept running the car waiting for it to tell me what to do like my Cadillac always does. Long story short, I was not a smart driver but I was a faithful customer of Allstate. Allstate did not want to pay a thing on my collision because Allstate pays their CEO over 6 million a year and policy-holders have put him in the ""Millionaires Club,"" if you get my drift. Policy payouts are the LAST thing on his mind and the finer things in life are the first. Now you know ONE of the reasons that I am voting for Bernie Sanders - ""I'm feeling the Bern!"" So, with Allstate giving me the ULTIMATE run around, repeatedly denying my claim after I paid them for over six months for full-coverage at over $100 per month - Guaranteed Auto Service got caught in the middle of the mess. I was depending on them for an ethical account of what they had seen with the radiator puncture during their inspection that I personally paid them to do AND to keep my car safe during this battle with Allstate, which I had to get The Bureau of Insurance involved in. Guess what? Allstate is still refusing to pay the damages and only threw me PART of the money to fix my car. It still won't run and I didn't even get PART of the money until I showed very strong circumstantial evidence that their adjuster had tampered with the collision evidence. Allstate, in Northbrook, Illinois (their corporate offices) gave me NIGHTMARES, literally. My son and I were running out of funds paying for cabs, an expensive hotel and eating out daily so we had to move to an area with a good transit system and flew to Manhattan and Chicago before landing in Myrtle Beach - a really great place without a law school. Thanks Allstate! And thank GOD for Guaranteed Auto Service! They were the champions in this whole ordeal. They not only remained professional throughout my battle with Allstate, but they went way out of their way to protect and keep my car safe. I HIGHLY recommend Paul Barr and his team at Guaranteed Auto Service in Newport News, VA because having your car in ""good hands"" isn't with Allstate. It is with Guaranteed Auto Service. Tell them Janice Alexander sent you.