My computer starting making this clicking sound, so I called their office. The guy who answered the phone told me to stop trying to turn it on and to bring it in immediately, as the hard drive was most likely dead. When I took my computer in, they not only explained what the clicking noise was but also asked if I had a backup of my stuff, like pictures, documents. I explained I did not - they had me make a list of what was on my computer that I would want back, my photos, my emails and my quickbooks file. The next day I got a phone call saying that they had the new hard drive in my computer and they were able to get ALL my stuff back!! My emails, my pictures, my documents, my itunes, and my QuickBooks!! I would not hesitate to take my computer there again if I had any other issues.