I have two large dogs, Akitas, one of which is, what I like to call, temperamental. They love Scott and they love the store. They do a great job at this place. My babies always look beautiful when I pick them up. We are talking about very large dogs. The male weights 125lbs due to youthful knee problems. Scott goes out of his way to baby this dog. He makes sure that nothing happens to stress those artificial joints. He knows I worry about it and I feel safe leaving my babies in his care. I am ashamed to admit that I tried to find a place a closer to my house to save a little money on gas. That groomer was afraid to let the dogs out of the pen she had put them in and called me to come and pick them up. I told Scott what I had done and I was welcomed back with open arms. He said that the groomer just didn't understand "his babies." I will never go anywhere else. RAE C.