On my first visit to Dr. Bradford Grimm, I was asked to wait a little bit longer as a patient had just come in with an eye infection that warranted immediate admittance into the emergency room. So before I got to meet with Dr. Grimm, I was introduced to his working style. Just watching him under pressure--direct but sincere, patient and methodical--gave me confidence in being under his care. I was pleased to find that when my appointment began, the good doctor gave me the same level of attention as he did his last, more critical case.
Dr. Grimm's eye exams are extremely thorough, and you end up going through a battery of tests, including one involving an eye scanner (generally reserved for Lasik patients) to help confirm your prescription. I always appreciate a doctor who educates while they examine, and Dr. Grimm is one of those, sharing what the newest technologies are, what is most important in eye care and what the best of the available options are for my needs. As a result, I know that my vision is at its best, and I am much better about my contact-lens care.
The only negative thing I've experienced from visiting the Sound Eye & Laser office is slightly strange billing. My insurance covers all of my visit, except for the contact lens portion of the examination. Despite knowing this, the office administration still has me run everything through the entire billing process before it comes back to me for full payment. This usually takes about six months for me to see the bill. This last time, I received a second bill indicating payment had not been received when the check was cashed within a week after I mailed it (on time). This was quickly resolved, but still something I wouldn't expect from an otherwise perfect practice.